How working together actually works.

Effective 3 March 2023 · last updated 25 July 2026

These terms govern the relationship between Literary Inspired (Megan Kelly) and you, the client, for any author marketing service booked here: strategy, ARC management, social media, newsletters, websites, KDP setup, and brand assets. Paying an invoice, accepting a deliverable, or starting a project means these terms apply.

1. Money

The prices are on the site. Every service and package is published on the pricing page, in USD, with what it includes. That is the price. There is no discovery-call gauntlet to find out a number, and nothing is quoted higher because of who is asking.

Payment is up front. Work is invoiced and paid before it starts. Monthly services are invoiced ahead of the month they cover. Payment is by PayPal.

Third-party costs are passed through at cost. Some projects need things I do not sell: domains, hosting, premium plugins, stock imagery, licenses, paid promo slots. Where those are needed I tell you what they are and what they cost before you commit, and you pay what they cost. I do not mark them up and I do not take a commission on them. Affiliate links elsewhere on this site are disclosed on the pages they appear on.

Payments are non-refundable. The work is custom and it starts the moment the invoice clears, so paid work is not refunded. If something has gone wrong, tell me before you ask for money back, because in my experience it is usually fixable.

2. Scope, and what happens when it changes

Every service has a defined scope, published on its own page. Projects grow. That is normal. What is not normal is discovering the bill grew with it.

So: if something you ask for falls outside the scope you paid for, I tell you before I do it, and I quote it before I do it. You can say yes, say no, or park it for later. No extra work is ever done and then billed for afterward. This applies to every service, not just websites: changing platform mid-build, adding e-commerce to a standard site, adding titles to a KDP audit, adding channels to a social retainer, or extending an ARC campaign after it has launched.

Timelines are estimates and they depend on you sending me things. Websites run roughly two weeks for a one-page build, four to six for a five-page, and six to eight for e-commerce. Wherever a service page states a timeline, that clock starts when I have what I need from you, not when the invoice is paid.

3. What I need from you

Depending on the service: your manuscript or book files, blurbs, covers and brand assets, release dates, and access to the platforms the work touches (Meta, MailerLite or Substack, BookFunnel, WordPress, Wix, Squarespace, Shopify, hosting). Access should come as a proper user role wherever the platform allows it, and as credentials through a password manager where it does not. Never send me a password in an email.

Everything I build is made from what you give me. If the information is wrong, out of date, or missing, the marketing built on it will be too, and fixing it afterward is new work.

4. What I do not promise

No number of sales. No bestseller ranking. No search position. No number of reviews, and no guarantee that the reviews that arrive are kind ones. No viral anything. Marketing improves a book’s chances; it does not manufacture them, and anyone telling you otherwise is selling you something.

ARC campaigns specifically: I promote your sign-up form and manage the readers, and I cannot guarantee a number of sign-ups or reviews. Sign-up forms are shared in public reader spaces, so I cannot control who sees or reshares them. Reviews belong to the readers, and neither of us gets to influence them. That is what makes them worth having.

5. Preparing your campaign

Research and campaign preparation are included in the price on the services where that work is the service. You supply the copy.

6. Availability

I am in South Africa (SAST). Studio hours are Monday to Friday, and I take South African public holidays. Most clients are in the US, UK, Canada and Australia and the time difference has never been a problem, because almost everything is asynchronous. Messages sometimes get answered outside hours; that is me being me. Please do not count on it as a service level.

7. Ending it

Everything ongoing runs month to month. There is no contract to sign and no minimum term, and you are never committed to a year of anything. What I do ask for is one month’s notice in writing to end an ongoing service. Your last invoiced month is worked in full, and nothing new is invoiced after it. That month exists so a launch in progress does not stop mid-campaign and so I am not filling your slot in a panic, and it cuts both ways: if I need to end an arrangement, you get the same month to make other plans. You keep everything already delivered and paid for. I would still rather you left easily than stayed reluctantly.

8. Conduct

I work with people I like, and I would like to keep it that way. Hate speech, bigotry, discrimination, or abuse toward me or anyone I work with ends the engagement immediately, with no refund. Persistent boundary-pushing on hours, workload or pacing will end it too, more slowly and with a conversation first.

9. Confidentiality and who owns what

Your unpublished work, your numbers, your strategy documents and your access details stay confidential. Final deliverables (copy, graphics, documents, sites) are yours once the invoice is paid. I keep the right to show finished work in my portfolio unless you ask me not to, and I will never show anything unpublished or anything you have asked me to keep quiet.

The strategy itself, the thinking, the frameworks, the campaign structures, stays mine. Use it for your own books forever. Handing it to another provider to run as their own is not on.

Files live in cloud platforms (Google Workspace, BookFunnel, Todoist and the platforms your project runs on), which are as secure as any business tool gets and not more. How your data is handled is set out in the privacy policy.

10. Changes to these terms

These terms are updated occasionally. Current clients are told in writing when something material changes; carrying on working together after that means the new version applies. The dated version on this page is always the live one.

Anything here you would like explained or renegotiated before you book? Email me. Terms are supposed to protect both of us.